Contact Us
Last Updated: October 19, 2026
We Are Here to Help
Whether you have a question before purchasing or need assistance with an existing order, the Sophistss customer support team is available to help.
Customer Support
Email: service@sophistss.com
Phone: +86 21 5612 8966
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).
Our support team is closed on weekends. Messages received outside business hours will be reviewed during the next available business period.
What Can We Help You With?
You may contact us regarding:
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Product information and availability
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Order confirmation and order status
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Shipping updates and tracking concerns
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Delivery delays or packages that appear to be missing
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Damaged, defective, or incorrect items
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Return requests and eligibility
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Refund status and payment-related questions
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Website access and other customer service concerns
How to Contact Us About an Order
To help us review your inquiry efficiently, please include the following information when relevant:
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Your order number.
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The email address used when placing the order.
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A brief description of your question or concern.
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Supporting photographs or other relevant information if the issue involves a damaged or incorrect item.
Please do not send full payment card numbers, passwords, or other sensitive authentication information by email.
Response and Resolution
We aim to review customer inquiries promptly during our published service hours.
Some requests may require additional information, communication with a shipping provider, or further order verification. As a result, resolution times may vary depending on the nature of the inquiry.
If you are contacting us about a delivery issue, please include your tracking number if one has been provided.
Business Information
Sophistss is operated by Shanghai Fengmao'an Information Technology Co., Ltd.
Registered Business Address:
No. 799 Ximen Road, Chengqiao Town, Chongming District, Shanghai, China (Chongming Industrial Park).
Website: https://sophistss.com
Email: service@sophistss.com
Phone: +86 21 5612 8966
Thank you for contacting Sophistss. We appreciate the opportunity to assist you.