Privacy Notice
Last Updated: October 19, 2026
1. Introduction
This Privacy Notice explains how Sophistss collects, uses, discloses, and protects personal information when you visit https://sophistss.com, make a purchase, contact customer support, or otherwise interact with our website.
Sophistss is operated by Shanghai Fengmao'an Information Technology Co., Ltd. In this notice, “Sophistss,” “we,” “us,” and “our” refer to the brand and its operating company, as applicable.
We aim to handle personal information responsibly and provide appropriate information about our data practices.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide
This may include:
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Name and contact details.
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Billing and shipping addresses.
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Email address and telephone number.
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Order details, purchased products, and transaction records.
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Information you provide when contacting customer support.
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Information submitted through website forms or other interactive features.
Please do not include unnecessary sensitive personal information in customer service messages.
Order and Transaction Information
When you place an order, information associated with the transaction may include the items purchased, order value, payment status, shipping information, and related records.
Payments may be processed by third-party payment providers. We receive or retain transaction-related information as necessary to manage orders, depending on the payment method and provider.
We do not intend to collect full payment card security credentials through ordinary customer service communications.
Device and Usage Information
When you access the website, certain information may be collected automatically, depending on the website configuration and your privacy settings. This may include:
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IP address and approximate location derived from it.
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Browser type and device information.
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Operating system and language settings.
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Pages viewed, interactions, and referral information.
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Website performance, diagnostic, and security information.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential functionality, remember preferences, measure website performance, and, where enabled and permitted, support analytics or advertising.
The technologies actually used depend on our website configuration and the services enabled.
3. How We Use Information
We may use personal information for the following purposes:
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Order fulfillment: To confirm, process, prepare, ship, and manage purchases.
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Customer support: To respond to inquiries, investigate order problems, and process return or refund requests.
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Payments and fraud prevention: To support transaction verification, identify suspicious activity, and protect the website.
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Website operations: To maintain website functionality, diagnose technical problems, and improve usability.
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Communications: To send order confirmations, shipping updates, and other service-related messages.
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Marketing: Where permitted and appropriately authorized, to provide promotional communications or measure marketing effectiveness.
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Legal and compliance purposes: To maintain required records, respond to lawful requests, and exercise or defend legal claims.
We do not describe optional marketing as a condition of completing an ordinary purchase.
4. How We Share Information
We may disclose relevant personal information to the following categories of recipients when necessary for the purposes described above.
E-commerce and Hosting Providers
Our online store operates through Shopify or related service providers. These providers may process information needed to host the website, manage the shopping cart, maintain orders, and support store functionality.
Payment Providers
Payment service providers may process transaction information to authorize and complete payments, detect fraud, and meet their legal obligations.
Shipping and Fulfillment Providers
Carriers and fulfillment partners may receive information necessary to deliver orders, communicate shipment status, and investigate delivery problems.
Analytics and Advertising Providers
Where such services are enabled, analytics and advertising providers may process online identifiers, device information, or website interaction data in accordance with their respective configurations and applicable privacy requirements.
Professional and Legal Advisers
We may disclose information to professional advisers, regulators, law enforcement authorities, or other parties where required or permitted by applicable law.
Business Transfers
Information may be transferred as part of a merger, restructuring, financing, or sale of relevant business assets, subject to applicable legal requirements.
The actual recipients depend on the services used and the circumstances involved. This section does not mean that every listed provider receives information in every transaction.
5. Cookies and Privacy Preferences
Essential cookies may be used to support core website operations, including shopping cart functionality, checkout, security, and session management.
Optional analytics and advertising technologies may be used to understand website usage or measure advertising performance, depending on the services enabled.
Where applicable law requires consent before optional technologies are used, we will seek the required consent and respect available privacy choices.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where available, you may use the website's privacy preference controls to exercise applicable opt-out choices.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this notice, including order fulfillment, customer service, accounting, dispute resolution, security, and legal compliance.
Retention periods vary according to the type of information and the circumstances in which it was collected.
When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements, subject to lawful retention obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or destruction.
No method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If you believe your account, order information, or communications have been compromised, please contact us promptly.
8. International Data Transfers
Because our business and service providers may operate in different countries, personal information may be processed or transferred across national borders.
Where applicable, we will take reasonable steps to handle such transfers in accordance with relevant legal requirements and appropriate safeguards.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain information.
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Request a copy of eligible information in a portable format.
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Object to or request restrictions on certain processing.
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Withdraw consent where processing relies on consent.
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Opt out of certain targeted advertising, sale, or sharing of personal information where those concepts apply under relevant law.
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Appeal certain privacy decisions where required by law.
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Lodge a complaint with an appropriate privacy authority.
These rights are subject to applicable legal limitations and verification requirements.
To submit a request, contact service@sophistss.com. We may ask for information reasonably necessary to verify your identity and understand your request.
We will not unlawfully discriminate against you for exercising a privacy right.
10. Marketing Communications
Where permitted, we may send promotional communications if you have subscribed or otherwise provided the required authorization.
You may unsubscribe through the instructions included in a marketing email, where available. Transactional messages necessary to manage an order may continue even if you opt out of promotional communications.
11. Children's Privacy
Our website is intended for a general shopping audience and is not knowingly directed toward children under 13.
We do not knowingly collect personal information from children under 13 without an appropriate legal basis and any required authorization. If you believe a child has provided personal information improperly, contact us so we can review the matter.
Where a higher age threshold or additional requirements apply, we will follow applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy practices, and we are not responsible for their independent handling of personal information.
Please review their privacy notices before providing information directly to them.
13. Changes to This Notice
We may revise this Privacy Notice to reflect changes in our business, website functionality, service providers, or legal obligations.
The latest revision date will appear at the top of this page. Material changes will be communicated through appropriate means where required.
14. Privacy Contact Information
For privacy questions or requests, contact:
Shanghai Fengmao'an Information Technology Co., Ltd.
Registered Business Address:
No. 799 Ximen Road, Chengqiao Town, Chongming District, Shanghai, China (Chongming Industrial Park).
Email: service@sophistss.com
Phone: +86 21 5612 8966
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).