Terms of Purchase
Last Updated: October 19, 2026
1. Scope of These Terms
These Terms of Purchase govern orders placed through https://sophistss.com.
The website is operated by Shanghai Fengmao'an Information Technology Co., Ltd., trading under the brand name Sophistss.
By placing an order, you acknowledge that you have had the opportunity to review the applicable product information, pricing, shipping terms, Return Policy, Privacy Notice, and other relevant terms.
These terms do not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
2. Product Information
We aim to present product descriptions, images, specifications, options, and prices as accurately as reasonably possible.
Images may vary slightly from the physical item because of display settings, lighting, photography, or other presentation differences.
If a material discrepancy or product information error is identified, we will review the issue and take appropriate steps in accordance with applicable requirements.
3. Pricing and Currency
Prices and the applicable currency are displayed on the website and at checkout.
Unless otherwise stated, the order total shown before payment is the amount presented for the selected items and available shipping option.
Additional charges, if applicable, should be disclosed where required before the purchase is completed.
If a material pricing error is identified, we reserve the right to review the affected order and contact the customer to discuss an appropriate resolution. We will not treat an incorrect price as automatically authorizing an undisclosed charge.
4. Orders and Acceptance
Submitting an order constitutes a purchase request.
An order confirmation acknowledges receipt of the order but does not necessarily mean that every order has completed all verification and fulfillment steps.
We may contact you if information is incomplete, a payment cannot be verified, a product is unavailable, or an apparent technical error affects the order.
If we cannot fulfill an order, we will notify you and arrange any refund due for amounts already paid, subject to applicable law.
5. Payment
Payment must be completed using a payment method offered at checkout.
Payment authorization and processing may be handled by third-party payment providers. Their terms and security procedures may also apply to the transaction.
You are responsible for providing accurate payment and billing information and for ensuring that you are authorized to use the selected payment method.
We do not ask customers to send full payment card credentials or account passwords by email.
6. Order Processing and Shipping
Orders are generally processed within 7 days after payment confirmation.
The estimated transit time is 4–7 days after dispatch, and current shipping support is limited to the United States.
These are estimates rather than guarantees of delivery on a specific date. Delays may occur because of carrier operations, address problems, weather, holidays, or other circumstances.
Shipping charges and available delivery options are displayed at checkout.
Further details are provided in our Shipping Policy.
7. Order Changes and Cancellations
If you wish to change or cancel an order, contact service@sophistss.com as soon as possible.
We will review the request based on the current order status. Changes and cancellations may not be possible after an order has been processed or shipped.
Any cancellation rights provided by applicable law remain unaffected.
8. Returns and Refunds
Eligible purchases may be submitted for return within 180 calendar days after delivery.
Return shipping costs are determined through discussion and mutual agreement, taking into account the reason for the return and the relevant circumstances.
Once a refund has been approved, we will initiate refund processing within 7 days. Payment providers may require additional time to complete the transfer.
The full procedures, eligibility requirements, and instructions are set out in our Return Policy.
9. Incorrect, Damaged, or Defective Products
If a product arrives damaged, defective, or incorrect, contact customer support with the order number and relevant details.
We will review the matter and determine an appropriate solution based on the circumstances and applicable consumer protection requirements.
Nothing in these terms removes a remedy that the law requires us to provide.
10. Promotions and Discounts
Promotional offers may be subject to specific conditions, eligibility requirements, validity periods, and availability restrictions.
Where an offer has additional terms, those terms will apply to the extent they are clearly disclosed and legally valid.
Promotions cannot be assumed to apply to orders that do not satisfy their stated conditions.
11. Fraud Prevention and Order Review
We may review transactions where necessary to verify payment, prevent fraud, investigate suspicious activity, or comply with legal obligations.
If a transaction cannot be reasonably verified, we may contact the customer for additional information or take appropriate action consistent with applicable law.
We aim to handle such situations proportionately and to communicate material order issues where appropriate.
12. Third-Party Services
Our store may rely on third-party services for payment processing, website hosting, shipping, and related functions.
Those services may be governed by their own terms and privacy practices. We remain responsible for handling our own obligations in accordance with applicable law.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to that restriction, we are not responsible for losses caused solely by circumstances beyond our reasonable control, except where applicable law requires otherwise.
This provision does not remove any mandatory rights or remedies available to consumers.
14. Applicable Law and Consumer Rights
These Terms of Purchase are subject to applicable law.
Mandatory consumer protection rules that apply to a customer or transaction remain unaffected by these terms. Nothing in this section is intended to deprive consumers of rights that cannot lawfully be waived.
Where a dispute arises, we encourage customers to contact us first so that the matter can be reviewed and an appropriate resolution considered.
15. Changes to These Terms
We may update these terms to reflect changes in our business operations, website functionality, or legal requirements.
The updated version will display its effective or revision date. Changes will not retroactively remove rights that have already accrued where doing so would be unlawful.
16. Contact Information
Sophistss is operated by Shanghai Fengmao'an Information Technology Co., Ltd.
Registered Business Address:
No. 799 Ximen Road, Chengqiao Town, Chongming District, Shanghai, China (Chongming Industrial Park).
Email: service@sophistss.com
Phone: +86 21 5612 8966
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).